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A.L.E.X. & helpdesks

PIR's Discord helper and the helpdesks that never lose a request.

3 entries
Looking for the helpdesk? Open the A.L.E.X. web desk Every helpdesk
  1. October 2026
  2. The GSR Desk opens its doorsA new helpdesk portal went live the same afternoon the GSR meeting showcased the record: gsr-desk-public, modeled on the PR Desk, with the /gsr command, a "looking for…MediumChristopher W, Littlebird
  3. The concierge layer: dividers in the flyout, a GSR row everywhere, and the Board's front doorA small shared helper - arrival/concierge.js - now dresses the Helpdesks dropdown on every page that loads it: "Committees" and "Infrastructure desks" section dividers,…HighChristopher W, Littlebird
  4. Meet A.L.E.X. — a Discord helper and real helpdesks are on the wayPIR is piloting A.L.E.X., a Discord helper that answers questions only from PIR's own published materials (with sources), plus private helpdesks for LitCom, TechCom,…HighChristopher W