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All A.L.E.X. & helpdesks entries

Meet A.L.E.X. — a Discord helper and real helpdesks are on the way

HighA.L.E.X. & helpdesks 1 min readBy Christopher W
TL;DR: PIR is piloting A.L.E.X., a Discord helper that answers questions only from PIR's own published materials (with sources), plus private helpdesks for LitCom, TechCom, GitHub, and moderation — so requests stop getting lost in chat threads.
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LitCom and TechCom have run on WhatsApp threads and Zoom calls. It works, but nobody can see what’s in flight, and the same questions get asked again and again even though the answers are already on our website. A.L.E.X. (Astral Logic Endpoint eXpander) is our answer to both.

What’s coming

  • /ask in Discord — ask anything about PIR (meetings, the Steps and Traditions, service, committees, the convention, literature) and get an answer drawn only from PIR’s own pages, with links to the sources. If the answer isn’t in our materials, A.L.E.X. says so and offers a ticket.
  • Helpdesks — /litcom, /techcom, /github, and /mod open a private thread between you and that committee, with a ticket number you can check any time. Committees track the work in one place.
  • Safety built in — anything that sounds like a crisis gets crisis resources immediately (no AI involved). A.L.E.X. never gives dosing, sourcing, or medical advice, and it can’t read your chats.
  • Web portals and how-to guides — for people who aren’t on Discord, with password-free sign-in.

Where it stands

The engine and PIR’s setup are built and passing their test questions; next comes a public, read-only demo Lab so the fellowship can watch it work, then feedback from the board and committees before it joins PIR’s Discord.