A new helpdesk@ address, checkout follow-ups, and a look back at PIR's email
TL;DR: PIR now has helpdesk@psychedelicsinrecovery.org for the new helpdesks, convention checkout follow-ups are set up and tested, and we documented how PIR's email has evolved since 2020.
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New this week
- helpdesk@psychedelicsinrecovery.org — the reply-to address for A.L.E.X.’s helpdesks and, later, password-free sign-in emails.
- Convention checkout follow-ups — if someone starts buying a Convention 2026 Virtual Pass but doesn’t finish, a friendly reminder can go out (set up and tested with the convention team’s inbox).
PIR’s email, over the years
| When | What |
|---|---|
| 2020 – 2022 | MailPoet sent the Online Meetings Weekly Digest — meeting lists and small announcements |
| ~2022 – mid-2025 | Mailchimp |
| June 2025 → now | Brevo — signups and campaigns |
| January 2026 | The De Vine News newsletter committee forms (a curated newsletter, separate from the old digest) |
Next up: strengthening how our domain proves our emails are really from PIR, so they land in inboxes instead of spam.